Getting Started
Getting a question answered quickly often comes down to using the right support channel for the type of issue you actually have, rather than defaulting to whichever one you happen to remember first.
Live chat for anything time-sensitive
A buffering stream right before a big game or a login that suddenly stops working is the kind of issue worth raising through live chat, where back-and-forth happens in real time rather than waiting on a queued response.
Email or tickets for anything that needs detail
Billing questions, account changes, or anything involving account history benefit from a written channel where you can lay out the full context once, attach relevant details, and have a record to refer back to later.
Self-service guides for common issues
Many day-to-day problems — a stream that won't start, a crashing app, a frozen channel — are covered already in guides like our app crashes guide or server switching guide, and working through those first is usually faster than waiting in any support queue.
What to have ready before you reach out
Your device type, the app you're using, and a specific description of what's happening — rather than "it's not working" — cuts resolution time down significantly, something also worth knowing as a new subscriber per our best practices guide.
When to escalate
If a first response doesn't resolve things, following up with the added detail support asked for — rather than starting an entirely new request from scratch — keeps the existing context intact and usually gets to a resolution faster. You can always reach out directly through our contact page.